Question 1

I have placed an order through your website, when does it arrive?

Accepted Answer

Digital Downloads are received automatically! A download link will be sent to your email once you have completed the order.

Print Orders are dispatched after the expiry date- please check the original email and/or programme. All prints are dispatched via Royal Mail/Evri and are tracked.

Contact me here

Question 2

I’m having trouble accessing the photos?

Accepted Answer

To view the photos, you will need to use the QR code and/or link which has been provided.

Please use your own email address to access.

You will need to use the provided password; all passwords are case sensitive!

Question 3

How do I book?

Accepted Answer

Contact me here or send me an email to enquire about availability and booking.
I recommend booking as soon as you have the date and venue confirmed. My weekend dates get booked up super quick!

Question 4

Where are you based? Do you travel?

Accepted Answer

I am based in Ipswich, Suffolk. I cover all events in Suffolk, Essex, Norfolk and London.

Question 5

I have booked you for a dance showcase and portable studio portraits, what is included?

Accepted Answer

You initially receive 5 preview photos before the photos are released.

You will receive a copy of every photo which has been purchased to use for advertising and social media.

If you would like to purchase additional photos, please contact me and I will provide a customised package price.

Question 6

I would like to book your showcase videography, but my showcase duration is an hour?

Accepted Answer

Contact me here or send me an email to enquire about availability and booking.
You will receive a unique customised package.

Question 7

Do I need to provide anything for our showcase video?

Accepted Answer

To secure the showcase video package booking I require a 50% deposit and signed contract. 
It’s helpful to provide any specific details, branding elements, or key moments you’d like captured.

In advance I require you to provide audio tracks and credit names if you would like to include.

For the best coverage, I request a central position at the rear of the theatre, if required seats will need to be booked.

Question 8

I have booked a headshot session, what is included?

Accepted Answer

Once you have booked your session we will arrange a date for your shoot. I will capture a range of headshots in my home studio and we will work collaboratively to ensure we achieve your desired outcome.

After your shoot you will be sent an online gallery of all of your watermarked images and you can choose your favourites, to be retouched and edited. Additional images can also be purchased.

For your session I recommend that you bring a range of different coloured tops and jackets, to ensure we achieve the best outcome.

Question 9

Deposit and Cancellations

Accepted Answer

Deposit- For Showcase Videography and Promotional Photoshoots, a 50% deposit is required within 48 hours of contact to secure your chosen date and time.

For Headshot sessions, a £50 deposit is required within 48 hours of contact to confirm your booking.

I will provisionally book your date until the deposit has been received and the session will then be secured. If payment is not completed within 48 hours, I may offer the date to another client. The deposit is non-refundable and deducted from the final price of your package.

For enquires of 7 days or less than the booking date - payment must be made in full.

Cancellations- All cancellations must be made in writing, understandably illness and extreme circumstances are unavoidable. Contact must be made at least 24 hours before the session date to discuss rearranging your session to an agreeable date and time. Your deposit will be transferred to the new date. If you fail to contact Emma within 24 hours or do not arrive for your session you will forfeit your deposit and no refund will be given.

EKG PHOTOS

Frequently asked questions