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I have placed an order through your website, when does it arrive?Digital Downloads are received automatically! A download link will be sent to your email once you have completed the order. Print Orders are dispatched after the expiry date- please check the original email and/or programme. All prints are dispatched via Royal Mail/Evri and are tracked. Contact me here
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I’m having trouble accessing the photos?To view the photos, you will need to use the QR code and/or link which has been provided. Please use your own email address to access. You will need to use the provided password; all passwords are case sensitive!
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How do I book?Contact me here or send me an email to enquire about availability and booking. I recommend booking as soon as you have the date and venue confirmed. My weekend dates get booked up super quickly!
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Where are you based? Do you travel?I am based in Ipswich, Suffolk. I cover all events in Suffolk, Essex, Norfolk and London.
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Can I purchase additional images?Yes, you can purchase additional images and you will be sent an extra photos pricing list.
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I have booked you for a dance showcase and studio portraits, what is included?You initially receive 5 preview photos before the photos are released. You will receive a copy of every photo which has been purchased to use for advertising and social media. If you would like to purchase additional photos, please contact me and I will provide a customised package price.
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I would like to book your showcase videography, but my showcase duration is an hour?Contact me here or send me an email to enquire about availability and booking. You will receive a unique customised package.
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Do I need to provide anything for our showcase video?To secure the showcase video package booking I require a 50% deposit and signed contract. It’s helpful to provide any specific details, branding elements, or key moments you’d like captured. In advance I require you to provide audio tracks and credit names if you would like to include. For the best coverage, I request a central position at the rear of the theatre, if required seats will need to be booked.
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I have booked a headshot session, what is included?Once you have booked your session we will arrange a date for your shoot. I will capture a range of headshots in my home studio and we will work collaboratively to ensure we achieve your desired outcome. After your shoot you will be sent an online gallery of all of your watermarked images and you can choose your favourites, to be retouched and edited. Additional images can also be purchased. For your session I recommend that you bring a range of different coloured tops and jackets, to ensure we achieve the best outcome.
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Deposit and CancellationsDeposit- For Showcase Videography and Promotional Photoshoots, a 50% deposit is required within 48 hours of contact to secure your chosen date and time. For Headshot sessions, a £50 deposit is required within 48 hours of contact to confirm your booking. I will provisionally book your date until the deposit has been received and the session will then be secured. If payment is not completed within 48 hours, I may offer the date to another client. The deposit is non-refundable and deducted from the final price of your package. For enquires of 7 days or less than the booking date - payment must be made in full. Cancellations- All cancellations must be made in writing, understandably illness and extreme circumstances are unavoidable. Contact must be made at least 24 hours before the session date to discuss rearranging your session to an agreeable date and time. Your deposit will be transferred to the new date. If you fail to contact Emma within 24 hours or do not arrive for your session you will forfeit your deposit and no refund will be given.
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Where will my photoshoot take place?Family Portrait, and Maternity sessions take place in my home studio or on a location of your choosing! Newborn and First Birthday sessions are set in my home studio. ​ My home studio is located in Ipswich. Please note location sessions may require an additional travel cost.
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When is best to book?Maternity- For the best results, I suggest booking your maternity session between 32 and 36 weeks, when your bump is beautifully rounded. Newborn- I recommend scheduling the session for when they are between 8-14 days old, if you would like to capture them still sleepy. I also photograph newborns after one month, it’s completely up to you. First Birthday- Depending on your preference, we can schedule the session to be either on the date of your little ones first birthday or I would recommend booking 3 weeks in advance, to ensure the photos are ready in time for the special day. I also welcome children older than one for their birthday shoot, contact me now to discuss further!
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How do I book?Contact me here or send me an email to enquire about availability and booking.
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What do I need to bring?For all sessions which include younger children, I recommend bringing their favourite toys to help keep them engaged. For Newborn Sessions: - White Baby Grow - Range of white blankets/swaddles - Any sentimental items- items which have their name on - Toys For First Birthday Sessions: Please bring a towel and change of clothes for after the splash and cake smash, as it may get messy!
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What should we wear?Please wear clothing which is comfortable and suitable. Complimentary colours work brilliantly to enhance your images. For a newborn shoot, you might want to choose e.g. neutrals, whites greys, pastels to compliment the baby.
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Can I purchase additional images?Yes, you can purchase additional images and you will be sent an extra photos pricing list.
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Can myself and siblings have photos with my newborn?Yes of course I always encourage family and sibling portraits.
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My child is 2 months, do I book a newborn or family session?Those aged 0-3 months are within the newborn package and 3 months upwards are included in my family sessions.
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Can I bring my dog to a session?YES!... Dogs are always welcome on both my location and studio sessions- as long as the location/venue allows them. I photograph small pets in my studio. All I request is that they are on a lead/with an owner at all times and it is at the owners responsibility.
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Deposit and CancellationsDeposit- All packages *excluding weddings * require a £50 deposit within 48 hours of contact to secure the date and time. I will provisionally book your date until the deposit has been received and the session will then be secured. If payment is not completed within 48 hours, I may offer the date to another client. The deposit is non-refundable and deducted from the final price of your package, final payment is due on the day of the shoot. For enquires of 7 days or less than the booking date - payment must be made in full. Cancellations- All cancellations must be made in writing, understandably illness and extreme circumstances are unavoidable. Contact must be made at least 24 hours before the session date to discuss rearranging your session to an agreeable date and time. Your deposit will be transferred to the new date. If you fail to contact Emma within 24 hours or do not arrive for your session you will forfeit your deposit and no refund will be given.
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How do I book?Contact me here or send me an email to enquire about availability and booking.
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How far in advance do I need to book?I recommend booking as soon as you have the date and venue confirmed.
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Will I need to pay a deposit?A 50% deposit will be required on booking with the remainder due 4 weeks before your wedding date.
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Where are you based? Do you travel?I am based in Ipswich, Suffolk. I cover all venues in Suffolk, Essex and Norfolk.
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Can I extend my package coverage?I can attend the wedding longer for an additional price per hour.
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Are you insured?Yes, I am fully insured with both professional indemnity and public liability insurance.
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Do I need to sign a contract?Yes a contract is sent to you to read and sign. It provides more detailed information about my wedding package.
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How many photographs will I receive?600+ edited high resolution digital images- all colour corrected and retouched.
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How long will it take to receive my photos?You will receive your online viewing gallery and USB within four weeks.
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